Frequently Asked Questions About Uniform and Delivery Services
Do you have questions about Spotless Uniform and Linen Service and our services? Here, you will find various frequently asked questions and answers.
Q: How do I start a uniform program for my company?
Just contact us. We will meet with you face-to-face and determine your needs, requirements, and preferences. We will determine exactly what you need to help your business succeed. We’ll also help you size your employees and schedule your first delivery. Contact us today to start using our services.
Q: Do you supply perfect fitting uniforms?
At Spotless Uniform and Linen Service, we hope that “my uniform doesn’t fit” are four words you never have to hear. Our goal is to supply each and every one of your employees with perfect fitting uniform. We provide sizing services for our customers to ensure each uniform fits properly. We know sizing requirements change, when that happens, just let us know and we will exchange for proper fitting uniforms.
Q: How do I track whether a garment is missing or lost during services?
We use our exclusive SPOTRAK Inventory Management System to accurately track every garment that is put into service. This system allows us to provide reports such as a ‘Garments in Service’ report for each staff member showing:
- The specific barcode number for each garment
- The date the garment was installed
- The last date the garment was scanned in (soiled) and out (clean)
- The last date the garment was delivered to you
- The number of washes
Q: How do you manage multiple deliveries at many drop locations?
With the help of our exclusive SPOTRAK Inventory Management System, we are able to assign locker numbers to allow for easy storage of clean coveralls and uniforms. We can also create subaccounts under the main account. This allows for coveralls to be marked for delivery to multiple sites on your property.
For example, if you have a men’s dry area, women’s dry area, and a pit shop location, we can have the ID labels on the coveralls and uniforms marked and continually delivered to their specified locations. This is a very helpful system when delivering to sites with many drop locations and with hundreds of employees to keep track of.
Every coverall and uniform also has the garment bar code attached to the back of the collar. This contains the unique garment ID number that we use to scan our rental coveralls into our plant soiled, and out of our plant clean. This SPOTRAK Inventory Management System is extremely accurate and eliminates any confusion when preparing your clean coveralls for the next delivery.
Q: How do you maintain the quality of your garments?
We process all garments using the proper equipment and processing techniques. Our laundering procedures are designed to maximize the life of each uniform while maintaining their integrity and quality. We use laundering chemicals and proper dispensing equipment from one of the most recognized companies in the industry.
Our coveralls and uniforms are inspected several times for required repairs, zipper replacements, and overall quality. We also offer custom alterations if they are required. Built-in pockets for knee pads, canvas sleeves for sawmill workers, and high-visibility striping partially removed for welders are just a few examples of what we can offer.
Q: What are your service schedules?
Service schedules are typically once per week with delivery directly to your work site. Other options may be available depending on the situation and location of your site.
Upon delivery, our customer service representative will ensure that all the clean uniforms and coveralls are put away in the appropriate lockers and that soiled items are collected and returned to our facility. As an added benefit, we are able to offer lockers for both clean and soiled uniform storage. Our uniforms are delivered to you folded or hanging, stacked, and ready to be put away on a shelf or in a clean item locker.